Your privacy protection is of utmost importance to Us at KIMS Health Care Management Limited and its subsidiaries (collectively referred to as ‘KIMSHEALTH’, ‘We’, ‘Us’, or ‘Our’). We take due care and protection of the information We receive from users (registered and unregistered) of Our website and other digital channels and / or Our services (i.e., patients and hospital visitors) and third-party contractors engaged by Us (collectively referred to as ‘You’ or ‘Your’).

This privacy policy (‘Privacy Policy’) applies to the collection, use, storage, processing, retention, disclosure and transfer of Your personal information or data (as defined under applicable laws) and sensitive personal information or data (as defined under applicable laws to mean personal information that consists of passwords; financial information such as bank account details, credit or debit card details, or other payment instrument details; physical, physiological and mental health condition; sexual orientation; medical records and history; and biometric information) by KIMSHEALTH for the purposes mentioned in this Privacy Policy.

We only collect personal information when we truly need it to provide better services to You. We collect it by fair and lawful means, with Your knowledge and consent. Through this Privacy Policy, We also let You know why We’re collecting it and how it will be used.

1. Access

We acquire Your personal information directly from You, from third parties, or automatically through Our website or web applications or when You communicate with Us through email or other online media or when You visit any of the KIMSHEALTH hospitals or avail any of the services offered at any of the KIMSHEALTH hospitals.

The information that We typically collect from all of You includes:

• Name
• Contact details including mobile numbers, email address, permanent address In addition to the above, We may collect the following categories of information from patients / hospital visitors (as applicable):
• Gender
• Date of birth / age
• Marital status
• Sexual orientation
• Medical records and history
• Health status including physical, physiological and mental health condition
• Aadhaar/driving license / PAN or any other identity document.
• Other details provided at time of registration or voluntarily such as telephone number, address etc.
• Financial information such as bank account or credit card or debit card or other payment instrument details
• Insurance data such as insurance carrier data, insurance plan details, and insurance related details received from third-party administrators. We may also collect the following information from You if You use our website.
• The type of device You’re using, Your IP address, the time You signed on to Our website, login credentials etc. in case You access Our website / application / mobile application. We use cookies to collect data to recognize You and Your device(s) for providing You with better and customised, relevant advertisements or to enhance Your website experience. You can opt out from our use of such data from cookies and such similar tools.

We may also collect the following additional information from third-party contractors such as PAN, GST etc.

2. Consent

By clicking on the “I agree” button provided through the pop-up, or signing the relevant documentation provided to You, You consent to the use of Your personal information and Aadhaar information (where applicable) for the purposes and in the manner mentioned in this Policy.

By navigating to Our Website and thereafter, by providing Us Your personal information or availing services of KIMSHEALTH or by making use of the facilities provided by the website / mobile application, it is agreed by You that You have provided Your personal information out of your free will and after understanding how it will be used. However, We shall not be liable for any loss that may happen to You owing to the provision of wrongful personal information by You.

You are free to refuse Our request for Your personal information, with the understanding that We may be unable to provide You with some of Your desired services.

3. Usage of Personal Information

• We may use personal information to:
• Respond to Your inquiries and fulfil Your requests;
• To provide effective services at KIMSHEALTH;
• Send You important information regarding the website, changes to Our terms, conditions, and policies and/or other administrative information;
• Send You marketing communications that We believe may be of interest to You;
• To operate and improve the website and/or our services;
• To contact You via phone, SMS, WhatsApp or email for appointments, technical issues, payment reminders, deals and offers and other announcements;
• Personalize Your experience on the website;
• To respond to subpoenas, court orders, or legal process, or to establish or exercise Our legal rights or defend against legal claims; and To administer or otherwise carry out Our obligations in relation to any agreement You have with Us;
• Allow You to participate in surveys, contests and similar promotions and to administer these activities. Some of these activities have additional rules, which could contain additional information about how We use and disclose Your personal information;
• Analyse data for Our business purposes, such as audits, medical records, enhancing the website, improving our services, identifying usage trends and determining the effectiveness of our promotional campaigns; or control risk, to comply with laws and regulations and to comply with other legal process and law enforcement requirements.